Job Description

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

At the State of Indiana, we don’t just talk about diversity and inclusion—we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.

About the Indiana Department of Insurance (IDOI): 
The purpose of the Indiana Department of Insurance is to protect Hoosiers as they purchase and use insurance products to keep their assets and their families from loss or harm. Consumers may need assistance with certain claim situations or just help in understanding how their policies work. Our other primary obligation is to monitor the financial solvency of the insurance companies domiciled in Indiana so that the legal promises made in insurance policies are honored. To these ends, our Department staff is committed to providing exceptional customer service for both our consumers and our companies, and to maintain a fair and objective viewpoint as we examine each issue and circumstance within our jurisdiction. 

Role Overview : 

The Senior Investigator is responsible for the investigation of complaints filed by consumers or initiated by Department staff. Following the complete investigation of relevant facts, the Senior Investigator will apply relevant statutes, regulations, and legal precedent to determine whether there has been a violation of Indiana insurance law. The Senior Investigator will work to resolve consumer complaints and assist Department staff in bringing adminstrative action against persons or entities who violate Indiana Code.

Salary Statement : 

The salary for this position traditionally starts at $53,222.00 but may be commensurate with education or work experience.

A Day in the Life:

• Thoroughly investigate assigned cases.
• Must have extensive knowledge of Title 27 of Indiana Code, Title 760 of Indiana Administrative Code and pertinent case law
• Must be able to read, understand and apply all types of insurance policies, including Property & Casualty, Life, Accident, Health, Annuities, and other types of insurance
• Must have a working knowledge of business practices of insurance companies, including their underwriting and claims handling procedures; insurance agencies, including captive, indepenedent, surplus lines and specialty insurance agents; third party administrators; independent and public adjusters; and other insurance related business entities
• Must have excellent negotiation and investigative skills
• Must be able to draft legal documents, including pleadings, for administrative court proceedings
• Must be able to testify under oath at Department hearings
• Must have sound judgment and ability to make recommendations to Department staff on how to resolve consumer complaints and whether or not to take administrative action against persons or entities regulated by the Department
• Must be able to identify cases where the Department does not have proper jurisdiction, and refer complainants to the appropriate Federal, State or local agency, or to other appropriate government or civil entities.

What You'll Need for Success:

• Undergraduate degree in a related field preferred and significant experience in insurance claims settlement, investigations and case management;
• Thorough knowledge of and ability to interpret and apply state rules and regulations, specifically those applying to the activities of insurance producers and companies;
• Ability to communicate effectively verbally and in writing;
• Organizational ability to formulate and carry out case assignments and make recommendations on litigation strategies;
• Presentational skills with ability to persuade;
• Thorough knowledge of and ability to apply all requirements established by governing bodies;
• Ability to apply insurance law precedents and Title 27 of the Indiana Code;
• Participation in training programs and leadership skills education courses;
• Ability to effectively manage large case load;
• Ability to analyze complex problems and make sound resolutions of problems;
• Ability to tactfully communicate with a wide variety of professionals and others involved to resolve disputes

Difficulty of Work:

The Senior Investigator position requires extensive knowledge and experience. It also requires the ability to read, understand and apply insurance policies, as well as insurance laws and regulations. In addition, the Senior Insurance examiner must make sound recommendations on how to resolve consumer complaints, must possess excellent written and verbal communication skills and must be able to represent the Department effectively and persuasively in formal and informal Department hearings and meetings.

Responsibility:

High. The Senior Investigator is responsible for timely action in all cases as assigned, and providing well reasoned and accurate analysis.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
• Deferred compensation 457B account (similar to 401k plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid new parent leave
  • Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

   

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws. 

If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov .

The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.

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